# Jinx Bee Support

Need help with Jinx Bee? Email [info@beepresent.co](mailto:info@beepresent.co). This inbox is used for player support, purchase questions, privacy requests, safety reports, and App Review contact.

## Include With Your Request

Tell us:

- What you were trying to do.
- What happened and any message shown in the app.
- Your Jinx Bee display name, friend code, or player ID if available.
- Your iPhone model, iOS version, and Jinx Bee build number for technical problems.
- The approximate date and time of a purchase or error.

Screenshots are helpful when they do not contain information you do not want to share. Never send a password, one-time code, full payment-card number, Apple ID password, or local player credential.

## Gameplay or Connection Problems

Try these steps:

1. Confirm your iPhone has a working Wi-Fi or cellular connection.
2. Close and reopen Jinx Bee.
3. Try the action again once. Repeated taps can make an interrupted request harder to diagnose.
4. If the problem continues, send the details listed above.

## Honey Purchases and Plus

Jinx Bee iOS 1.0 offers four Apple consumable products. Each includes consumable Honey plus a permanent Plus bonus. US launch prices are shown below; Apple may display a local price and currency in other storefronts.

- Small Jar: 200 Honey for $2.99.
- Jar: 500 Honey for $6.99.
- Big Jar: 1,000 Honey for $9.99.
- Huge Pot: 5,000 Honey for $29.99.

If a purchase was interrupted or Plus is missing, open the Honey purchase screen and tap **Restore purchases**. Restore can grant eligible Plus, but it does not credit Honey from a previously fulfilled purchase again.

Apple handles refunds for Apple In-App Purchases. When Apple refunds or revokes a purchase, Jinx Bee removes only the Honey still remaining from that purchase and never makes the balance negative. Plus remains active when another qualifying purchase exists.

For purchase support, include the product name, approximate purchase date, and Apple transaction reference if available. Do not send payment credentials.

## Account and Data Deletion

You can delete either a recoverable account or a local iOS player identity inside Jinx Bee without contacting support:

1. Open **Menu**.
2. Choose **My Hive** or your player-name row, then expand **Account**.
3. Choose **Delete player account & data** or **Delete account**.
4. Type `DELETE` and confirm.

Deletion forfeits unused Honey and gameplay history. A later Apple restore can grant Plus to a new identity, but it cannot restore the deleted profile or the original Honey.

If an analytics or hosted-media provider is temporarily unavailable, your Jinx Bee account deletion still completes. The remaining provider erasure is retried automatically.

Read the full [account deletion instructions](/account-deletion).

## Safety, Reporting, and Blocking

Use the in-app report and block controls when available for concerning player behavior or content. You may also email [info@beepresent.co](mailto:info@beepresent.co) with the approximate date, player display name or friend code, game identifier if visible, and a short description.

Private direct messaging and restricted social word-cloud surfaces are not available in iOS 1.0.

## Privacy and Legal

- [Privacy Policy](/privacy)
- [Terms of Service](/terms)
- [Account and Data Deletion](/account-deletion)